Shipping Policy
Q. How much is shipping?
A. It depends on a) what you order, b) where you live, and c) how fast you want it. We have economy, standard and freight shipping options. Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping cost to you.
Q. What shipping methods do you offer?
A. We offer UPS ground, USPS Parcel, USPS Priority Mail, and freight (for large items). Unless otherwise requested, we'll make every effort to ship your order by the most cost-effective option.
Q. Do you have a minimum order?
A. Yes. $20 is a minimum order for shipping. If you’re local and will pick up your order, there’s no limit.
Q. Do you offer rush shipping?
A. Please contact us at [email protected] to request expedited shipping and get a quote.
Q. How long does it take to process and ship my order?
A. We do our best to process and ship orders same day whenever possible. If the parts are in stock, weekend orders will ship the next business day. If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Special orders, oversized orders, and temporarily out of stock parts may take longer, but we will contact you right away if there’s a delay.
Q. How long does shipping take?
A. Typically, orders arrive in 2-7 days in the continental US. Orders to Alaska and Hawaii typically take 7-10 days.
Q. Will you provide tracking information?
A. Yes. We’ll send it to your email address as soon as the order is shipped.
Q. If I pay by credit card, will you charge my card once the item has shipped?
A. We will charge your card as soon as you place your order.
Q. If I ordered a part that’s out of stock, when will it ship?
A. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
Q. Can you ship my order to multiple addresses?
A. Yes, but please email us at [email protected] to place your order.
Q. Do you ship to Alaska and Hawaii?
A. Yes, you may be contacted for an additional charge. Also, shipping to Alaska and Hawaii may take up to 10 business days.
Q. Do you ship to PO Boxes or APOs/FPOs?
A. Yes, but please email us at [email protected] to place your order.
Q. Do you ship internationally?
A. No. We don’t ship internationally at this time.
Q. Do you ship hazardous items?
A. No, we cannot ship this items.
Q. Do you ship oversized parts?
B. Yes. Oversized parts are typically shipped freight, and we cannot guarantee delivery times on freight.
Q. What happens if you ship the wrong part?
A. We’re sorry, we’ll take care of our mistake, and it won’t cost you anything other than some inconvenience. Please contact us to arrange return shipping of the incorrect part.
Please note: we can’t be responsible if we shipped you the part you ordered and it just didn’t fit. In this case, you’ll want to follow the return process.
Q. What happens if the part is damaged during shipping?
A. It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, take a photo of the box, then promptly call the shipping / courier company to start the claim process. Please also contact us at [email protected], so we can begin the process of getting you a replacement.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
A. The easiest way is to use our online VIN lookup tool to make sure the part matches your vehicle. You can also email us! We’re happy to help you find the exact part you need - [email protected].
Q. What happens if the part doesn’t fit my vehicle?
A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
A. If you have a special circumstance, please email us!
Q. What if I never receive an order?
A. We put a tracking number on everything we ship for precisely this reason - if you suspect that your order is lost or stolen, please check the tracking number. If you believe your order will be left when you aren’t home, please arrange a secure location or neighbor’s home for the delivery person to leave it.
Q. What happens if I refuse the shipment?
A. Refusing a shipment is not the proper way to return it. Instead of refusing shipment, just accept the shipment and then contact us for a return authorization. If you refuse a shipment, we may have to charge you a fee because the process becomes more time consuming for us.
Q. What do I do if I need to cancel my order?
A. Hurry! An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession. If the cancelled part was special ordered, a return fee of 15% may apply.