Return Policy
Q. Can I return a part?
A. Most parts are returnable. There is a 15% restocking fee. All returned parts must meet the following criteria:
- Orders placed without a VIN are NOT eligible for returns.
- A copy of the invoice will need to be included with the return.
- There is a 15% restocking fee charged against all returned parts.
- Parts must be resaleable and in the original packaging.
- We cannot take back used parts.
- If a part was indicated as non-returnable in description.
- We cannot take back installed or tried parts.
- Electrical parts are not returnable.
- We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
- Return requests need to be made within 30 days of receipt. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.
Please contact us at [email protected] to request an authorization number first. Also, there are some types of parts we can’t take back.
Q. Can I exchange a part?
A. Usually, yes. Please ensure your item complies with all of the criteria above. If so, please begin the exchange process by requesting an RMA.
Q. How do I return or exchange an item?
A. First, contact us for a return authorization number us at [email protected]. Then, ship the part(s) back to us in the original package and include a copy of the invoice. Be sure to buy insurance for the return shipment, because we’re not responsible for returns that get lost or damaged in transit.
Q. What if you sent me the wrong part?
A. We’re sorry and will send you the right one ASAP. Contact us at [email protected] and we’ll set you up.
Q. What if I ordered the wrong part?
A. You’ll follow the procedures as you would to return any other part. Please see the criteria above and contact us for a return authorization number (RMA). The easiest way to avoid this problem is to use our online VIN lookup tool to make sure the part matches your vehicle. You can also call us! We’re happy to help.
Q. How long do I have to return or exchange a part?
A. You have 30 days from receipt.
Q. Can I return a part for any reason?
A. You can return any part that meets this criteria:
- Parts must be resaleable and in the original packaging.
- Parts must not be used.
- Parts must not have been indicated as non-returnable in description.
- Parts must not be installed or tried.
- Electrical parts are not returnable.
We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria. Return request need to be within 30 days of receipt. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.
Q. Can I exchange a part for any reason?
A. See above.
Q. Are there certain parts I can’t return?
A. Yes. Parts that have been used or installed, and electrical parts. Special orders may be an issue – please contact us at [email protected]. See the bullet points in answers above for specific requirements to return parts.
Q. Do I have to pay any restocking fees?
A. Yes, our standard restocking fee is 15%. The easiest way to avoid a return is to use our online VIN lookup tool to make sure the part matches your vehicle. You can also email us at [email protected]! We’re happy to help.
Q. Do I have to pay for return shipping?
A. Yes. We also recommend that you insure the package.
Q. How long will it take to receive my refund?
A. Approximately 3-5 business days from when we receive the return.
Q. How long do returns take to process?
A. 3-5 business days is the average.
Q. What if the part is defective or damaged?
A. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund. We’ll work with the manufacturer to get you a replacement. Email us.
Q. What if my return never arrives? Do I still get a refund?
A. No, you won't. That’s why we recommend buying insurance for anything you ship to us.
Q. What if someone else purchased the part for me and I want to return or exchange it?
A. You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange or we can process a return for the original buyer. Contact us to discuss.
Q. What if I need to make a warranty claim and return a part?
A. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty refund.
Q. What is a core return/core charge?
A. On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.
So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.